Terms of service.

About these terms

These terms apply to your use of this website and to any web design, SEO, Google Business Profile, branding, e-commerce, photography or related services provided by WebDev Wales, a trading name of Hobbl Ltd (company no. 14491539), registered at 28 Whitting Street, Glynneath, SA11 5DH. Your agreement is with Hobbl Ltd. For project work, a written proposal or quote sets out the specific scope, price and timeline; together with these terms, that is the whole agreement. If a proposal and these terms ever say different things, the proposal wins for that project.

Our services are designed for businesses, and most of our clients are businesses or sole traders. If you are engaging us as a consumer, nothing in these terms affects your statutory rights, and the consumer provisions below apply to you.

Quotes, payment and deposits

Every project is quoted in writing before work starts, and the price quoted is the price paid unless the scope changes, in which case we agree the difference first. All prices exclude VAT, which is added at the standard UK rate. Depending on the project, we offer payment as a 50% deposit with the balance at launch, as a deposit followed by agreed instalments, or as payment in full up front. Instalment plans are offered at our discretion, are subject to review, and are not guaranteed for every project.

Deposits secure your slot in our schedule and are non-refundable once work has begun, except where the law says otherwise, for example during a consumer cooling-off period before work starts. Third-party costs are yours: domain registration, Shopify or other platform subscriptions, apps, stock imagery licences and advertising spend are billed by those providers or passed through at cost.

Late payment

If a project invoice is overdue, work on the project pauses until it is settled, and launch dates move accordingly. If a monthly plan payment is more than 14 days overdue, we may suspend the website and associated services after giving you written notice, and we restore everything promptly once the account is settled. We would always rather have a conversation than suspend a site, so if something has gone wrong, talk to us.

Scope and revisions

Every build includes two rounds of consolidated revisions: one at the design stage and one before launch. In practice we are flexible where a request is quick and reasonable, but that flexibility is at our discretion and is not a commitment to unlimited changes. Requests beyond the agreed scope or the included revision rounds are quoted and agreed in writing before we do the work, so there are never surprise invoices.

After launch, changes are governed by our minor amendments policy: small changes to existing content, supplied in final form, are made free of charge on a fair use basis and handled in a weekly batch. New content, design or development is chargeable, in 30-minute blocks from £40 +VAT with new pages from £150 +VAT, and anything larger is quoted as a fixed price before work begins. Urgent same-day changes can be prioritised and priced on request.

What we need from you

Websites are built from your content: words, images, logins and decisions. We need those supplied promptly, and feedback returned within a reasonable time, for timelines to hold. Delays on your side move the schedule; they do not create a right to a refund. You confirm that any content you supply is yours to use or properly licensed, and you agree to cover us if a third party claims otherwise. Where content is missing, we may propose copy or imagery to keep the project moving, agreed with you before launch.

Timelines

Timeline estimates are given in good faith and are usually met, but they are estimates, not guarantees. Fast-delivery offers, such as 48-hour builds, depend on your content being ready at the start and on the scope agreed in the proposal.

Intellectual property

Your content is yours: the words, images, logo, brand assets and anything else you supply or that we create specifically as your brand identity remain your property. Your domain name is yours too, as set out below.

The code is ours. All software, source code, design systems, templates, tooling and technical know-how used to build and run your website are the proprietary property of Hobbl Ltd, including the custom code written for your project. While you have an active plan with us, you have a licence to use the website we built. This is what lets us build custom-coded sites at the prices we charge. Open-source components remain subject to their own licences.

Hosting and monthly plans

Every site we build runs on our managed hosting as part of a monthly plan covering hosting, SSL, backups, security updates, SEO monitoring, content changes and support. Because the build is our proprietary code running on our infrastructure, websites we build are hosted exclusively by us and cannot be transferred to third-party hosting.

You can cancel your plan with 30 days’ written notice. On cancellation the website is taken offline, and we will provide you with a copy of your content (your words, images and data) on request, free of charge. Your domain name stays with you: where you registered it, nothing changes; where we registered it on your behalf, we transfer it to you on request at no charge beyond any registrar fees. That means your name, your content and the search history your domain has earned always leave with you.

Showcase and credit

We may feature work we have built in our portfolio and marketing, and we place a small, discreet “Site by WebDev Wales” credit in the footer of sites we build. If you would rather not have the credit or the portfolio feature, tell us in writing and we will remove it.

What we do not guarantee

We build sites to rank and our track record is public, but nobody can guarantee search positions, traffic or revenue, and you should walk away from anyone who says they can. Google and other platforms change their systems without notice, and results depend on competition, budgets and your own market. We also cannot accept responsibility for outages or changes at third-party services we do not control, such as Google, Shopify or payment providers. Our hosting runs on enterprise-grade infrastructure and is monitored, but we do not offer a formal uptime guarantee.

If something is broken, that is on us

A form that will not send, a dead link, something displaying wrong on a phone: if part of a website we built does not work the way it should, that is a fault, not an amendment. We fix faults free of charge, however long it has been since your site went live. Everything else after launch is covered by your monthly plan and the minor amendments policy above.

Cancelling a project

If you cancel a project after work has begun, the deposit is retained and any work completed beyond it is billed at a fair rate for the stage reached. If we ever have to cancel, which has not happened yet, we refund everything you have paid for work not yet done.

If you are a consumer, you have the right to cancel within 14 days of engaging us under the Consumer Contracts Regulations 2013. If you ask us to start work within that period, you may be charged for what has been done by the time you cancel, and the right to cancel is lost once the service has been fully performed. Your statutory rights are not affected by anything in these terms.

Liability

We carry professional care and appropriate insurance, and we stand behind our work. Our total liability to you is capped at the amount you paid us in the 12 months before the claim arose, and we are not liable for indirect or consequential losses such as lost profits or lost data caused by third-party failures. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Data protection

How we handle personal data is set out in our privacy policy. Where we manage services on behalf of your business, such as your Google Business Profile or analytics, we act on your instructions and only for the agreed purpose.

General

These terms and your proposal are the entire agreement between us; changes to a project’s scope or price are only binding once agreed in writing. Neither of us is responsible for delays caused by events outside reasonable control. If any part of these terms is found unenforceable, the rest still stands. We may update these terms from time to time; the date at the top tells you when they last changed, and material changes will not apply retrospectively to work already agreed.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any protections granted by the law where you live.

Contact

Questions about these terms? Email dev@webdevwales.com or call 07916 214 843. You will get a straight answer.