Cookie Policy
Transparent information about how we use cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized services while respecting your privacy preferences.
Essential Only
Core functionality cookies
Your Control
Manage cookie preferences
Analytics
Website improvement data
Privacy First
GDPR compliant approach
What Are Cookies & How We Use Them
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience, remember your preferences, and analyze how our website is used.
How Cookies Work
- Cookies are downloaded when you first visit our website
- They contain information that gets sent back to the originating website on each subsequent visit
- Cookies can store user preferences, login information, and browsing behavior
- They enable websites to recognize your device and provide personalized experiences
- Most cookies are harmless and improve your browsing experience
Cookie Categories
Essential Cookies
RequiredNecessary for basic website functionality
Analytics Cookies
OptionalHelp us understand how visitors use our website
Marketing Cookies
OptionalUsed to deliver relevant advertisements
Detailed Cookie Categories & Purposes
Here's a comprehensive breakdown of all cookie types we use, their specific purposes, and how they enhance your experience on our website.
Essential Cookies
RequiredThese cookies are necessary for the website to function properly and cannot be disabled.
Session ID
Session onlyMaintains your session while browsing the website
Provider: WebDev Wales
Security Token
Session onlyPrevents cross-site request forgery attacks
Provider: WebDev Wales
Cookie Consent
1 yearRemembers your cookie preferences
Provider: WebDev Wales
Load Balancer
Session onlyDirects traffic to the appropriate server
Provider: Hosting Provider
Analytics Cookies
OptionalThese cookies help us understand how visitors interact with our website.
_ga
2 yearsDistinguishes unique users for analytics
Provider: Google Analytics
_gat
1 minuteThrottles request rate to Analytics
Provider: Google Analytics
_gid
24 hoursDistinguishes users in analytics
Provider: Google Analytics
Performance Metrics
30 daysMeasures website performance and speed
Provider: WebDev Wales
Functional Cookies
OptionalThese cookies enable enhanced functionality and personalization.
Language Preference
1 yearRemembers your language selection (English/Welsh)
Provider: WebDev Wales
Theme Preference
1 yearStores your preferred color scheme or theme
Provider: WebDev Wales
Form Data
Session onlyTemporarily stores form inputs to prevent data loss
Provider: WebDev Wales
Accessibility Settings
1 yearRemembers accessibility preferences
Provider: WebDev Wales
Customer Support Cookies
OptionalThese cookies enable our live chat functionality and customer support features.
_hp2_id.404162694
13 monthsIdentifies returning visitors for chat continuity
Provider: Tawk.to
_hp2_ses_props.404162694
Session onlyStores chat session properties and preferences
Provider: Tawk.to
tawk_*
Varies (session to 1 year)Various chat functionality and user preferences
Provider: Tawk.to
Chat Analytics
30 daysMeasures chat effectiveness and response times
Provider: Tawk.to
Marketing Cookies
OptionalThese cookies track visitors across websites to display relevant advertisements.
Google Ads
90 daysTracks conversions from Google Ads campaigns
Provider: Google Ads
Facebook Pixel
90 daysTracks website interactions for Facebook advertising
Provider: Meta (Facebook)
LinkedIn Insight
90 daysEnables LinkedIn advertising and analytics
Provider: LinkedIn
Referral Tracking
30 daysTracks which websites referred visitors to us
Provider: WebDev Wales
Third-Party Services & External Cookies
We integrate with trusted third-party services to enhance functionality. These services may set their own cookies according to their privacy policies.
Google Analytics
Website analytics and performance monitoring
Cookies Set:
- •_ga
- •_gid
- •_gat_gtag
Google Fonts
Web font delivery and display optimization
Cookies Set:
- •Font loading preferences
Tawk.to Live Chat
Customer support and live chat functionality
Cookies Set:
- •_hp2_id.404162694
- •_hp2_ses_props.404162694
- •tawk_*
Contact Forms
Form processing and spam protection
Cookies Set:
- •reCAPTCHA tokens
- •Form session data
Third-Party Cookie Notice
Third-party services operate under their own privacy policies and cookie practices. We encourage you to review their policies to understand how they handle your data.
Our Responsibility
We only work with reputable services that meet GDPR standards
Your Control
You can disable these cookies through browser settings or opt-out tools
Managing Your Cookie Preferences
You have complete control over which cookies are stored on your device. Here's how to manage your cookie preferences and understand the impact of different settings.
Website Cookie Settings
Our Cookie Preference Center
Essential Cookies
Always OnRequired for basic website functionality
Cannot be disabled
Analytics Cookies
OptionalHelp us improve the website experience
Can be enabled/disabled
Marketing Cookies
OptionalUsed for advertising and retargeting
Can be enabled/disabled
Functional Cookies
OptionalEnhanced features and personalization
Can be enabled/disabled
Note: You can update your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser cookies.
Browser Cookie Controls
Universal Browser Settings
- Block all cookies (may break website functionality)
- Block third-party cookies only
- Allow cookies but delete when browser closes
- Allow all cookies (default setting)
- Prompt for permission before setting cookies
Quick Browser Access:
Step-by-Step Browser Instructions
Detailed instructions for managing cookies in the most popular web browsers. Choose your browser below for specific guidance.
Google Chrome
- 1Click the three dots menu (⋮) in the top right corner
- 2Select 'Settings' from the dropdown menu
- 3Navigate to 'Privacy and security' section
- 4Click on 'Cookies and other site data'
- 5Choose your preferred cookie settings
- 6To manage specific sites, click 'See all cookies and site data'
Tip: You can also type 'chrome://settings/content/cookies' in the address bar
Mozilla Firefox
- 1Click the hamburger menu (☰) in the top right corner
- 2Select 'Settings' from the menu
- 3Click on 'Privacy & Security' in the left sidebar
- 4Find the 'Cookies and Site Data' section
- 5Click 'Manage Data' to see stored cookies
- 6Use 'Clear Data' to remove all cookies or manage exceptions
Tip: Firefox Enhanced Tracking Protection blocks many tracking cookies by default
Apple Safari
- 1Open Safari and click 'Safari' in the menu bar
- 2Select 'Preferences' from the dropdown
- 3Click on the 'Privacy' tab
- 4Find the 'Cookies and website data' section
- 5Choose to block all cookies, allow from current website only, or allow from websites you visit
- 6Click 'Manage Website Data' to see and remove specific cookies
Tip: Safari's Intelligent Tracking Prevention automatically blocks many tracking cookies
Microsoft Edge
- 1Click the three dots menu (...) in the top right corner
- 2Select 'Settings' from the menu
- 3Navigate to 'Cookies and site permissions'
- 4Click on 'Cookies and site data'
- 5Choose to block, allow, or delete cookies
- 6Use 'See all cookies and site data' to manage individual cookies
Tip: Edge inherits many security features from Windows Defender SmartScreen
Cookie Questions & Support
Need help with cookie settings or have questions about our cookie policy? We're here to help you understand and control your privacy preferences.
Common Cookie Questions
Will disabling cookies break the website?
Essential cookies are required for basic functionality. Disabling analytics/marketing cookies won't affect core features.
How often should I clear my cookies?
This depends on your privacy preferences. Some users clear cookies monthly, others never do. It's your choice.
Are cookies safe?
Yes, cookies are generally safe. They can't execute code or install viruses, but they can track your browsing habits.
Do you sell cookie data to third parties?
No, we never sell your personal data or cookie information to third parties. See our Privacy Policy for full details.
Contact Information
Response Time
We typically respond to cookie and privacy inquiries within 48 hours during business days.
Policy Updates & Changes
When We Update This Policy
- • Changes in cookie technologies or practices
- • Updates to legal requirements or regulations
- • Introduction of new website features
- • Changes to third-party services we use
How We Notify You
- • Email notification to registered users
- • Prominent notice on our website
- • Updated "Last Modified" date on this policy
- • Cookie consent banner for significant changes